Deli Manager
Job Description: Deli Manager
Overview:
The Deli Manager at Consumers Cooperative plays a vital role
in delivering outstanding service and ensuring the smooth operation of the deli
department. As a key member of the retail team, the Deli Manager is responsible
for overseeing all aspects of deli operations, including food preparation,
inventory management, customer service, and compliance with food safety and
sanitation standards. This position requires a hands-on approach, a passion for
customer service, and a commitment to maintaining the highest standards of
quality and integrity.
Key Responsibilities:
1. Customer Service Excellence
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Greet and assist customers in a friendly and
courteous manner.
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Provide information on deli products and their
preparation.
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Use suggestive selling techniques to enhance
customer experience.
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Handle customer concerns, resolving them
efficiently or escalating them to a higher authority when necessary.
2. Deli Operations Management
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Oversee the preparation of deli items, ensuring
they are made neatly, accurately, and in a timely manner.
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Maintain food safety and sanitation standards at
all times.
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Ensure the deli area is stocked, clean, and
organized, adhering to company image standards.
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Manage inventory, including ordering, checking
in, and pricing merchandise.
3. Team Leadership
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Train, supervise, and support deli staff,
fostering a positive work environment.
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Schedule shifts and manage staffing levels to
meet business needs.
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Lead by example, displaying a cheerful and
helpful demeanor when interacting with customers and team members.
4. Compliance and Safety
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Adhere to all laws, regulations, and company
policies, including those related to food handling, sanitation, and safety.
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Ensure proper handling and accounting for
company monies and merchandise.
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Be familiar with spill prevention procedures and
be capable of quickly terminating product flow using emergency shut-off
switches if necessary.
5. Physical Requirements
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Ability to stand for extended periods and handle
boxes of merchandise and fixtures.
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Physical ability to twist, turn, bend, and lift
up to 50 pounds.
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Ability to work in varying environmental
conditions, including exposure to extreme weather.
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Must possess fine finger and broad manual
dexterity, eye-hand-foot coordination, and the ability to operate equipment
safely.
Qualifications:
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Education: High school diploma or equivalent.
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Experience: Previous experience in a retail or
food service environment. 2 years in food service/management is required.
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Certifications: Ability to acquire and maintain
a food service sanitation certificate and a village retail sales liquor
certificate
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Skills: Strong leadership and customer service
skills, excellent communication, attention to detail, and the ability to work
well under pressure.
Working Conditions:
- The Deli Manager may occasionally be required to work at
varying heights or be exposed to extreme weather conditions. The position
requires standing for long periods, regular bending, stooping, and kneeling, as
well as the ability to lift up to 50 pounds. Proper lifting techniques and
ergonomics must be used at all times.
**Consumers Cooperative is an equal opportunity employer and
values diversity. All employment is decided on the basis of qualifications,
merit, and business need.**
Job Type:Full-Time